Contact customer support via email, info@organicbythecase.com. Hours of operation are Monday through Friday, 9 am to 3
pm. After hours, weekends & holidays please allow 24 hrs for a
response.
Contact Us
For general
questions and comments, please email us at info@organicbythecase.com.
We welcome all inquires and look forward to hearing
from you. If you do not see a product that you would like us to
offer, please email us and we will look into the product. If we
decide to carry the product, we'll give you a rebate (cover your shipping
costs) on your next order.
If you are an organic producer, and you
have a product(s) that you would like us to carry in our inventory, please
contact us. We are delighted to hear from you!
Corporate Office:
Organic By The Case
10109
Dorchester
Clarkston, MI 48348
Customer Service: 248.475.5855
If you are an organic producer and would like
to list your product on the website, contact us at info@organicbythecase.com
about your product and your contact information.
We value your business and we are proud supporters of the organic
industry.
Return Policy
We believe that
our customers who order and purchase products through our website, OBTC
are confident in the product(s) they are ordering, and are in full
knowledge of 'case' or bulk prices at the completion of the check-out
process. Therefore, all sales are final unless damaged or an
incorrect product is delivered. Contact Customer Service via email at
info@organicbythecase.com, or call 248-475-5855,
Monday through Friday, 9:00 AM to 3:00 PM, EST. All Claims must have prior approval by customer service
before returning the product. Refunds
include the price of the product and applicable taxes, and must be
requested within 5 days of receipt of merchandise. Shipping and
handling fees are non-refundable. Return shipping is the sole
responsibility of the customer. A refund will be credited to the
credit card account used to purchase the product, only upon OBTC receiving
the case of unopened product. Naturally,
we will do our best to accommodate your needs as we value you as a
customer.
Privacy
Policy
Organicbythecase.com (OBTC) is owned and operated by
OrganicByTheCase, LLC., a registered LLC in the State of Michigan.
This
Agreement contains the terms and conditions under which you, the customer,
agree to obtain services from OBTC. By virtue of using the OBTC website,
you consent to this Agreement.
Safe Shopping
At OBTC, we
deploy the latest security measures to ensure your information is
safeguarded. Your personal information, including name, addresses,
phone number, and email will never be sold or utilized in any way other
than to support you and your order with OBTC.
Service Offering
OBTC is a
service that provides you with the ability to purchase and accept delivery
of grocery and other consumer packaged items (products) through the use of
our website at www.organicbythecase.com.
OBTC is solely responsible for authorizing access to
our service, based upon your credit worthiness and a variety of criteria
including, but not limited to, geographic service area
restrictions.
Product Offering
OBTC
services permits you, to purchase and receive products that are
manufactured by third-party companies. All matters concerning the usage of
purchased products are between you and manufacturer. OBTC does not assume
any liability for or guarantee such products. In addition, OBTC does not
warrant or guarantee the accuracy or completeness of any product
information provided by these companies that are displayed on the OBTC
website. Please read the label printed on the products that you accept and
contact the manufacturer directly with further
questions.
Payment
Payment for products,
including taxes, shipping and handling fees, is due at the time at which
OBTC processes the shipment. OBTC accepts Visa, MasterCard, American
Express, and Discover charge cards. If, for any reason, OBTC is unable to
collect the charge from the credit card supplied to OBTC check-out, then
you agree to pay OBTC directly by sending a certified check or money order
to OBTC.
Product Availability
OBTC
makes all reasonable effort to ensure that products listed for sale on the
website are available to ship to you when that product is ordered. If
circumstances arise in which a product is not available, OBTC will ship
only those products that are available and will attempt to inform you by
email of items back ordered and an approximate ship date.
Delivery
When you place your
order, you are responsible for providing OBTC with an accurate and a
complete delivery address. You also agree that anyone at the delivery
address who takes delivery of the products is authorized by you to do
so. Please allow for 5-10 business days depending on the product and
shipping choice.
OBTC will utilize third party shipping (UPS,
USPS, or FEDEX) and will make all reasonable efforts to ensure timely
deliveries, however OBTC cannot be held liable for any late deliveries or
damages incurred by the shipping carrier. It is the sole
responsibility of the consumer to contact the shipper directly for damaged
product.
Communicating with
Organicbythecase.com
In using the OBTC website you are
communicating with OBTC electronically. You agree that all content we
supply to you on the website or any e-mails sent to or received from OBTC
satisfy any legal agreements as written
communication.
Age Restriction
OBTC does not
offer its services to minors under the age of 18. By registering for the
OBTC service, you, the Customer, warrant that you are at least 18 years
old and have the right to direct OBTC to charge and ship your order to
you.
Proprietary Rights
© Copyright,
2007. All Rights Reserved by Organic By The Case LLC, a registered
LLC in the State Of Michigan.
All content at www.Organicbythecase.com, including, but not limited to, text, graphics, design,
interfaces, and navigation devices, is the sole property of OBTC.
Any unauthorized use of www.organicbythecase.com, including, but not limited to, reproduction, modification,
or distribution without the prior written permission by OBTC is strictly
prohibited.
The OBTC logo and trademark, www.organicbythecase.com, are service marks, trademarks and/or trade dress of OBTC
and may not be used by anyone for any reason without the expressed written
permission by OBTC. Any other trademarks, service marks, logos, product
names and company names, appearing on www.organicbythecase.com
are the property of their respective owners.
Warranty Disclaimer
OBTC service is
provided on an "As Available" basis.
To the fullest extent possible
permitted by law, OrganicByTheCase.com LLC makes no warranties, expressed
or implied, including without limitation, no warranties of merchantability
or fitness for a particular use, of the products sold, the services and
information presented on the website, and delivery.
LIMITATION OF LIABILITY
In no
case shall OrganicByTheCase.com LLC or its directors, employees, agents,
licensors or merchants be liable for damages of any kind, including, but
not limited to, direct, indirect, incidental, punitive and consequential
damages, arising from the use of, or inability to use, the
OrganicByTheCase.com LLC service. OrganicByTheCase.com LLC’s
liability is limited to the aggregate dollar amount paid by you to
organicbythecase.com for the purchase and delivery of product directly
related to the claimed injury.
In states or other jurisdictions that do not
allow limitations on implied warranties, all warranties and liabilities
are limited to the greatest extent permitted by law.
Changes to Service and
Agreement
At any time, OBTC may revise or discontinue any
aspect of the OBTC service without providing prior notice to Customers.
In the case of this agreement is materially changed, OBTC will provide
notice to all registered Customers via that customers registered email
address. Continued use of the OBTC service after such a change will be
deemed as an acceptance of this agreement.
Jurisdiction
This agreement
shall be governed and construed in accordance with the laws of the State
of Michigan. You agree that you shall not bring suit or legal action
against OBTC, its owners, managers, directors, and employees, in any other
jurisdiction other than the courts of the State of Michigan or the United
States Federal District for the district of Michigan.
About Us 
